Ohio Business Gateway update: Additional avenues for assistance

Written on Mar 14, 2018

The following was provided by the State of Ohio's Gateway Modernization Project Organizational Change Management Team.

The Gateway Modernization Project will transform the current Gateway into a more user-friendly, reliable and secure portal that provides Ohio businesses with online access to business-related services provided by the state.

Help Search Results

One of the features that users identified as a challenge in the current system is the Gateway’s help functionality. CPAs now must leave the system and visit business.ohio.gov to locate helpful content such as transaction filing FAQs and descriptions or call the Gateway Help Desk to request assistance.

Because of user feedback, when the modernized system goes live this spring, Gateway users will have access to an entirely new online help and case management system that will make finding and requesting help on the Gateway faster and more intuitive.

Users will be automatically presented with helpful content related to the area of the Gateway they are in or to the specific transaction they are completing. This allows CPAs to more quickly identify the answer to their question and continue with their filing without having to move to a different website or contact the help desk.

If users need to contact the Gateway for assistance, they will still have the option to call the help desk, but will also have a new, additional option to request help through the Gateway’s new online case management system. This means support and assistance is available to CPAs online 24/7.

For more information about the Gateway Modernization Project and to sign-up to receive regular email updates, visit business.ohio.gov/gatewaymodernization.

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